Riders hold hands in the air on worm-shaped rollercoaster ride

Guest Services

 

Guest Services Kiosk

Our Guest Services Kiosk is located on the main pathway next to Kringle’s Convoy ride. The Kiosk is helpful in answering your questions, providing directions and offers essentials you may have forgotten at home such as cameras, batteries, sun screen, rain ponchos, baby wipes, and more for purchase.

Lockers

Coin Lockers are located next to the gift shop entrance and exit and operate and cost .25 per use.

First Aid / Lost Child

We suggest that at the beginning of your visit, you select a place within the park to meet if your group becomes separated. If a child is separated from you or your group, ask any employee for immediate assistance. Children appearing to be lost will be taken to the First Aid, Lost Child Station.  Our wristbands have dedicated space for a phone number to be written on and we reccomend that parents take advantage of this in case children wander off or get lost.

The First Aid and Lost Child Station is located at the front of the park next to Tinselbella’s. A licensed Medical Technician is on duty at all times during regular park operating hours. Should you require First Aid assistance, please see any park employee.

Lost & Found

Please secure all loose articles before riding any rides. All found items are held at the lost and found located inside the First Aid/ Lost Child Station. Please notify lost and found if you are missing an item. Ride operators and attendants are not responsible for articles left by guests at the ride stations. Santa’s Village nor its employees assume responsibility for the loss of or damage to personal property.

Re-entry

If you wish to leave the park and re-enter on the same day, please be sure to have your wristband on to display to an entrance attendant for re-entry.

Wagon Rental

Wagons are available for rental on a first come first serve basis at the Guest Services Kiosk. The rental fee is $10 a day with a valid photo ID to secure your rental.

Wheelchair Rental

We want to safely accommodate to the needs of every guest. Wheelchairs are available for rental on a first come first serve basis at our Exit Gift Shop, located near the main entrance and exit gates. The rental fee is $15 day with a valid photo ID to secure your rental.

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