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Santa's Village Azoosment Park
601 Dundee Ave. • East Dundee IL • 60118
Just North of I-90 at the corner of
Rt.25 & Rt.72
847.426.6751
 
 
 

FAQ


My family and I are planning a visit, what does your park offer?
Santa’s Village Azoosment Park offers fun for the whole family. Enjoy animal encounters, rides, games, shows, and so much more.

How much are tickets?
General admission (ages 3 and older) is $22.75 per person plus tax. For more information on tickets please see our Admission Rates.

Is there a discount if I come later in the day?
 No,  However when you attend the park 2  (Two) hours prior to park closing,   you will receive a return ticket to visit the park on another day of you choice during the 2017 season.  Return tickets are not valid on date of issue and are non transferable.   For more information on tickets please see our Admission Rates.

How much is parking and do you offer disability parking?
Parking at our park is always FREE. Yes, disability parking is available near the front gates.

Do my tickets expire?
Yes, all 2016 general admission tickets expire October 30, 2016 unless noted otherwise.

Is there a military discount?
Admission is FREE to individuals and their immediate families with current active duty status identification only.  Veterans- $16.75, plus tax  with Veterans status identification.

What are the operating hours for the 2017 season?
Our operating hours vary, please click here for a calendar of operations.

What forms of payment are accepted at the park?
We accept cash and major credit/debit cards and Santa’s Village Azoosment Park gift cards.

Can I upgrade my daily admission ticket to a Season Pass?
Yes, speak with a park representative to apply your park admission that day towards a Season Pass.

Can I pick up my order at the park?
Upon your arrival to the park, please go to “Will Call” located at the main entrance to the right of the admission booths,  a representative will assist you.

Do you offer discounts for groups of 20 or more?
We offer discounted rates for groups of 20 or more with advance reservations, a variety of group packages including food and beverage options. For more information regarding group discounts and booking your group please see our Group Sales page.

If I have to leave the park and want to return, can I?
Yes, as long as you have your Santa’s Village Azoosment Park wristband on to present at the door upon re-entry.

What food does the park offer?
We offer a wide variety of foods we are pleased to announce the additions of Roasati’s and Subway onsite!  We also have snacks such as pretzels, popcorn, funnel cake, ice cream and more!

What Beverages does the park offer?
The park offers many options for everyone such as, juice, milk, soda and more. And for the adults, of age, alcoholic beverages are available in select locations within the park.

Can I bring in a lunch ?
Yes,  However commercially prepared food, coolers with/on wheels,  large coolers*, grills, glass containers and outside alcohol are not allowed in the park or on premises.
*Coolers not exceeding 18 x 12 x 12 are allowed.

Are there ride restrictions?
Rides have their own specific restrictions. To see restrictions in regards to heights please click here.

Does the park offer rain checks?
Rain checks are only available in the case that the park has to close due to inclement weather.  Guests who are in the park will receive a rain check,  Sorry no refunds are given.

Can I rent a wheelchair or wagon?
Yes, Wheelchairs are available for rental for a fee of $10 per day, Wagon rental is $7.00 per day. We ask for a photo ID to secure the rental.

Is there first aid staff at the park?
Yes, medical staff is on site during park operating hours.

Are there ATM’s in the park?
Yes,  2 convenient locations, ATM’s are located in our main/exit gift shop and the mining store.

Do you offer locker rentals?
Yes, our lockers are conveniently located close to the entrance/exit of the park.

What is your smoking policy?
For the health and safety of our guests we are a smoke free park,  including e-cigarettes, smoking is only permitted in designated smoking areas.  Smoking is strickly prohibitted in all other areas of the park.

Is there a dress code?
Shirts and shoes are required throughout your entire visit at the park. No “Rollies” or “Wheelies” style shoes, wheels must be retracted or removed while in the park. No clothing or body art which Santa’s Village Azoosment Park determines to be rude, vulgar, or contains inflammatory language or graphics. Failure to follow park rules will be subject to ejection from the park.

 

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