Quick Tips (FAQs)

Quick Tips graphic

View frequently asked questions and answers to help
with the planning of your next visit to Santa’s Village.

TICKET FAQs

Do you offer discounted tickets for active military, veterans and first responders?
First, on behalf of everyone at Santa’s Village, thank you for your service.
We’ve partnered with ID.me to provide discounted Any Day tickets for our 2022 regular operating season to:
Active Military Members = FREE
Military Family Members (of Active, Retired and Veterans)= $19.99 per person
First Responders: EMT, Firefighters, Police and 911 Dispatchers (Active & Retired) = $24.99 per person
Veterans = $19.99 per person
Purchase discounted tickets online by clicking the green ID.me button below.
(Price does not include tax. Discounted tickets are available for online purchase only. Not available for purchase at the park gates.)

Click here to purchase a Single Day Admission ticket for a specific date or an Any Time Ticket that may be used any time during our 2022 regular operating season.

Our tickets are on a first-come, first-serve basis. The early purchasers receive the deepest discount.

As tickets start to sell out for a certain date, the pricing will move up in increments up towards the park window rate. This means the original price you saw, has sold out now and the price has increased by a set amount.

Unless you complete your purchase, your ticket price is not guaranteed. We recommend purchasing the ticket when your travel plans are solid and when you are committed to going.

In some cases, a calendar page will show only a limited amount of tickets left at a certain price point.

This does not mean that there are no additional tickets available, however, the additional tickets will be at the next price point available.

Yes, there is a “weather guarantee” policy, which is optional and must be paid for at the time of purchase to participate in the program.

 

The policy is as follows:
Rainy Days Are Free with a Weather Guarantee! Our partner, Sensible Weather, is monitoring the weather and will contact you and reimburse you on the morning of your visit if their forecast shows a total of 3 or more hours of rain between 10am and 6pm (hours of rain do not need to be in a row.) You still get to enjoy the park, and you get reimbursed at the start of the day! Only available on bookings made ten or more days in advance. See terms and conditions for more detail.

You do not need to print your online tickets as long as you can present the barcode(s), located in your ticket confirmation email, on an electronic device (smartphone) at the main entrance doors.

 

To help us expedite processing, if you are presenting your ticket(s) on an electronic device (smartphone), please turn your screen brightness up and avoid black backgrounds surrounding your barcode(s).

We are using a new ticketing platform this season and you’ll need to setup a new online account to purchase tickets to our park.

You may have an older online account which is still valid for purchasing Season Passes, Cabana Rentals, Birthday Party packages, Gift Cards and special event tickets like Magical Christmas.

Any ticket(s) requiring a transfer to another date will incur a minimum of $15.00 per ticket fee. Call (847) 426-6751 for ticket transfers.

Yes, speak with a park representative at the SV Mining Company or at both Exit Gift Shops to upgrade to a Season Pass.

GENERAL FAQs

We are taking additional steps to remain proactive in enhancing our existing cleaning and sanitization procedures. Our enhanced health and safety protocols will include but are not limited to: 

 

  • The placement of extra hand sanitation stations throughout the park so guests can easily and frequently sanitize their hands
  • Additional training for staff members on proper hand washing and common area cleaning, with ongoing reinforcement on a regular basis
  • Increase signage in park restrooms encouraging frequent hand washing and noting best practices
  • Defined cycles for cleaning and disinfection of common areas
  • Additional end-of-day sanitation procedures for restroom, kitchens and other facilities
  • Communicating with staff members about illness prevention and staying home when sick

Restrictions are based on height and size requirements as well as health guidelines. Please follow the posted rules and instructions provided by the ride attendant and automated announcements. Illinois State Law and ride manufactures regulate accessibility. Every ride has its own specific restrictions.


Please visit our ride pages:
Thrill Rides, Family Classics and Kiddie Rides to view any restrictions. Riders may be restricted on certain rides because of height, weight, or health guidelines.

Safety is our #1 priority!

To view a complete list of park rules and regulations for Santa’s Village and Santa Springs, click here.

Shirts and shoes are required throughout your entire visit at the park. No “Rollies” or “Wheelies” style shoes, wheels must be retracted or removed while in the park. No clothing or body art which Santa’s Village determines to be rude, vulgar, or contains inflammatory language or graphics. Failure to follow park rules will be subject to ejection from the park.

To participate in water park activities, guests must wear lined approved swimwear.

Guests are not allowed to enter water areas wearing street clothes, including but not limited to: cut-off shorts, denim clothing, basketball shorts, athletic clothing, sweatpants or sweatshirts.

Swimwear which is too provocative or revealing, including but not limited to: transparent, mesh-style material, thong style is prohibited. Appropriate swimwear must be worn at all times, including tops for female infant and toddler guests.

Effective March 11, 2022


You may bring in your own prepared food in a cooler/bag. Each cooler/bag containing more than just bottled water will incur a fee of $25.00. There is no size limit, small or big, the fee is $25.00. All food must be contained in a cooler/bag. (No commercially prepared foods, no alcohol and no glass containers.)

If you choose to bring in your own prepared food in a cooler/bag, we please ask you to be mindful and clean up your area after eating or else we’ll have to revisit our current policy and consider eliminating it altogether.


Each individual is also welcome to bring a water bottle (plastic or reusable) into the park.


Grills, glass containers and outside alcohol are not allowed in the park or on the premises.

Guests who suffer from sensitive or life threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7 × 8 inches) to accommodate their visit. One small soft-sided cooler (no bigger than 8″ x 6″ x 6″) may be brought into the park to carry these items. Guests must call 24 hours in advance to arrange their cooler band. Upon arrival, guests must check in at “Will Call” to receive their cooler band.

We offer discounted rates for groups of 20 or more with advance reservations. A variety of group packages including food and beverage options are available. Please email us at sales@svdundee.com or visit our Group Outings page for more information.

Since every guest may have a different tolerance to various weather conditions, rain checks will only be issued in the case that Santa’s Village must close due to inclement weather. Rain checks are not provided to Season Pass Holders or “weather guarantee” participants. Receipts must be provided for exchange of rain checks.

A common list of items not allowed in the park are alcohol, weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely’s). Santa’s Village has final determination if an item is allowed in the park or not.

Guests will be required to follow all regulations established by Santa’s Village, the State of Illinois, County of Kane and Village of East Dundee, Illinois.

Yes! We encourage all guests to take as many photos as they like. No commercial photography is permitted without prior authorization from the marketing and public relations department. No cameras (video, still, cell phones, smart phones, selfie sticks, etc.) are permitted on any ride at any time.

By entering the park, guests grant Santa’s Village the right to film, record, video, or photograph on park property for any reason without payment or consideration. When professional photo shoots are being conducted, as a courtesy we will post information in park and make in park audio announcements. Keep in mind during this time some rides and attractions may be shut down for a limited amount of time and a sign will be posted.

For the health and safety of our guests we are a smoke-free park, including e-cigarettes. Smoking is only permitted in the designated smoking area behind Mrs. Claus’ Kitchen. Smoking is strictly prohibited in all other areas of the park.

Yes, lockers are located in front of Parakeet Paradise by Game Alley and also available by the lower bathrooms at Santa Springs.

The First Aid and Lost Child Station is located at the front of the park next to the Funnel Cake Factory. A licensed Medical Technician is on duty at all times during regular park operating hours. Should you require First Aid assistance, please see any park employee.  There is also a First Aid station on the pool deck of Santa Springs.  This location is staffed with a licensed lifeguard.  

We suggest that at the beginning of your visit, you select a place within the park to meet if your group becomes separated. If a child is separated from you or your group, ask any employee for immediate assistance. Children appearing to be lost will be taken to the First Aid and Lost Child Station. Our wristbands have dedicated space for a phone number to be written on and we recommend parents take advantage of this in case children wander off or get lost.

Yes, all found items are held at the lost and found located inside the First Aid/Lost Child station next to the Funnel Cake Factory. Please notify lost and found if you are missing an item. Ride operators and attendants are not responsible for articles left by guests at the ride stations. Please secure all loose articles before riding any rides. Santa’s Village nor its employees assume responsibility for the loss of or damage to personal property.

Yes, as long as you get your hand stamped at our Exit Gift Shops, you are allowed to leave and re-enter the park on the same day (i.e. go to your car).

Wagons are available for rental on a first come first serve basis at the Santa’s Village Mining Company. The rental fee is $15.00 a day with a valid photo ID to secure your rental.

Wheelchairs are available for rental on a first come first serve basis at our Main Lot Exit Gift Shop, located near the main entrance and exit gates. The rental fee is $25.00 a day with a valid photo ID to secure your rental.

Santa's Village Dundee
Santa Springs
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