Quick Tips (FAQs)

Quick Tips graphic

View frequently asked questions and answers to help
with the planning of your next visit to Santa’s Village.

TICKET FAQs

Santa’s Village is Chicagoland’s #1 destination for FUN!  Family reunions, corporate outings, picnics, large birthday parties – you name it, we can do it! Have more than 20 guests? Looking for a designated space for your group? Wanting to add a picnic food package?    

 

Give our group sales department a call at 847-426-6751 or email at sales@svdundee.com for more outing information and options! 

Click here to purchase a Dated Admission ticket for a specific date or an Any Day Ticket that may be used any time during our 2024 regular operating season.

You do not need to print your online tickets as long as you can present the barcode(s), located in your ticket confirmation email, on an electronic device (smartphone) at the main entrance doors.

 

To help us expedite processing, if you are presenting your ticket(s) on an electronic device (smartphone), please turn your screen brightness up and avoid black backgrounds surrounding your barcode(s).

Any ticket(s) requiring a transfer to another date will incur a minimum of $15.00 per ticket fee. Call (847) 426-6751 Option 4 for ticket transfers.

Yes, speak with a park representative at the SV Mining Company or at both Exit Gift Shops to upgrade to a Season Pass.

First, on behalf of everyone at Santa’s Village, thank you for your service!
Discounted tickets must be pre-purchased online. They are not available for purchase at the park gates.
We’ve partnered with ID.me to provide discounted Any Day tickets for our regular 2024 operating season to:
Active Military Members and Veterans = $19.99 per person for up to 4 tickets
First Responders: EMT, Firefighters, Police and 911 Dispatchers (Active & Retired) = $25.99 per person for up to 4 tickets
Discounted tickets are available for purchase, online only, by clicking the green ID.me button below.
(Price does not include tax. Discounted tickets are available for online purchase only. Not available for purchase at the park gates.)
 

GENERAL FAQs

The safety of our guests and staff is our number one priority, and we have implemented several enhanced security procedures at the entrance to our park. As part of this process:

 

  • Guests will be required to pass through metal detection or additional security screening procedures prior to entering the park.
  • All bags, purses, backpacks, waist packs, etc. are subject to examination prior to entering.
  • While on Santa’s Village property, guests are subject to additional security screening or searches at any time. 
  • Please see our separate FAQ on outside food and coolers.

Restrictions are based on height and size requirements as well as health guidelines. Please follow the posted rules and instructions provided by the ride attendant and automated announcements. Illinois State Law and ride manufactures regulate accessibility. Every ride has its own specific restrictions.


Please visit our ride pages:
Thrill Rides, Family Classics and Kiddie Rides to view any restrictions. Riders may be restricted on certain rides because of height, weight, or health guidelines.

Safety is our #1 priority!

To view a complete list of park rules and regulations for Santa’s Village and Santa Springs, click here.

  • Shirts and shoes are required throughout your entire visit at the park.
  • Waterpark attire is NOT allowed in the dry park areas.
  • Swimwear must be covered up while in the amusement park.
  • Mesh style clothing or thin scarfs are not an acceptable cover up. 
  • No clothing or body art which Santa’s Village determines to be rude, vulgar, or contains inflammatory language or graphics. Failure to follow park rules will be subject to ejection from the park.
  • No “Rollies” or “Wheelies” style shoes; wheels must be retracted or removed while in the park.

To participate in water park activities, guests must wear lined approved swimwear.

Guests are not allowed to enter water areas wearing street clothes, including but not limited to: cut-off shorts, denim clothing, basketball shorts, athletic clothing, sweatpants or sweatshirts.

Swimwear which is too provocative or revealing, including but not limited to: transparent, mesh-style material, thong style is prohibited. Appropriate swimwear must be worn at all times, including tops for female infant and toddler guests.

Outside food and coolers may not be brought into the park. The only food exceptions are for food allergies as described in a separate FAQ.

Each guest is welcome to bring one (1) single-size serving snack along with two (2) non-carbonated beverages.  Grills, glass containers and outside alcohol are not allowed on the premises.

Tailgating is not permitted on premises. 

Guests who suffer from sensitive or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7 × 8 inches) to accommodate their visit. One small soft-sided cooler (no bigger than 8″ x 6″ x 6″) may be brought into the park to carry these items. Guests must call 24 hours in advance to arrange their cooler band. (847) 426-6751. Upon arrival, guests must ask at the security checkpoint to receive their cooler band.  ID may be required.

We offer discounted rates for groups of 20 or more with advance reservations. A variety of group packages including food and beverage options are available. Please email us at sales@svdundee.com or visit our Group Outings page for more information.

Since every guest may have a different tolerance to various weather conditions, rain checks will only be issued in the case that Santa’s Village must CLOSE due to inclement weather. Rain checks are not provided to Season Pass Holders. Receipts must be provided for exchange of rain checks.

A common list of items not allowed in the park are food, beverages, weapons of any type, laser pointers, radios and/or sound emitting electronic devices, drugs (legal or illegal) and skate shoes (Heely’s). Santa’s Village has final determination if an item is allowed in the park or not.

Guests will be required to follow all regulations established by Santa’s Village, the State of Illinois, County of Kane and Village of East Dundee, Illinois.

Yes! We encourage all guests to take as many photos as they like. No commercial photography is permitted without prior authorization from the marketing and public relations department. No cameras (video, still, cell phones, smart phones, selfie sticks, etc.) are permitted on any ride at any time.

By entering the park, guests grant Santa’s Village the right to film, record, video, or photograph on park property for any reason without payment or consideration. When professional photo shoots are being conducted, as a courtesy we will post information in park and make in park audio announcements. Keep in mind during this time some rides and attractions may be shut down for a limited amount of time and a sign will be posted.

For the health and safety of our guests we are a smoke-free park, including e-cigarettes. Smoking is only permitted in the designated smoking area behind Mrs. Claus’ Kitchen. Smoking is strictly prohibited in all other areas of the park.

Yes, lockers are located in front of the main restroom building by Game Alley and also available by the lower bathrooms at Santa Springs.

The First Aid and Lost Child Station is located at the front of the park next to the Funnel Cake Factory. A licensed Medical Technician is on duty at all times during regular park operating hours. Should you require First Aid assistance, please see any park employee.  There is also a First Aid station on the pool deck of Santa Springs.  This location is staffed with a licensed lifeguard.  

We suggest that at the beginning of your visit, you select a place within the park to meet if your group becomes separated. If a child is separated from you or your group, ask any employee for immediate assistance. Children appearing to be lost will be taken to the First Aid and Lost Child Station.

Yes, all found items are held at the lost and found located inside the First Aid/Lost Child station next to the Funnel Cake Factory. Please notify lost and found if you are missing an item. Ride operators and attendants are not responsible for articles left by guests at the ride stations. Please secure all loose articles before riding any rides. Santa’s Village nor its employees assume responsibility for the loss of or damage to personal property.

Yes, as long as you get your hand stamped at our Exit Gift Shops, you are allowed to leave and re-enter the park on the same day (i.e. go to your car).

Wagons are available for rental on a first come first serve basis at the Santa’s Village Mining Company. The rental fee is $15.00 a day with a valid photo ID to secure your rental.

Wheelchairs are available for rental on a first come first serve basis at our Main Lot Exit Gift Shop, located near the main entrance and exit gates. The rental fee is $25.00 a day with a valid photo ID to secure your rental.

Santa's Village Dundee
Santa Springs
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